Responsible Gambling

Playing Smart. Staying in Control.

At Stay Casino, we believe that gambling should always be an enjoyable form of entertainment – never a source of stress, financial hardship, or harm. We are deeply committed to promoting responsible gambling practices and providing our players with the tools, resources, and support they need to stay in control of their gaming experience.

We take our duty of care seriously. Whether you’re a casual player or a regular visitor, your wellbeing comes first – always.

What Is Responsible Gambling?

Responsible gambling means making informed, conscious decisions about when, how, and how much you play. It means treating casino games as entertainment, setting personal limits, and recognising when gambling stops being fun and starts becoming a problem.

Gambling is never a reliable way to make money. Every game at Stay Casino is based on chance, and outcomes cannot be predicted or controlled. We encourage all players to approach gaming with that understanding in mind.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem – especially for yourself. Some common warning signs include:

  • Spending more money or time gambling than you intended
  • Chasing losses in an attempt to win back money
  • Neglecting work, family, or personal responsibilities due to gambling
  • Feeling anxious, irritable, or restless when not gambling
  • Borrowing money or selling possessions to fund gambling
  • Lying to friends or family about how much you gamble
  • Gambling to escape stress, depression, or other negative emotions
  • Feeling unable to stop even when you want to

If any of these signs feel familiar, we strongly encourage you to use the tools available on our platform and to seek support from one of the organisations listed at the bottom of this page.

Our Responsible Gambling Tools

Stay Casino provides a range of practical tools to help you manage your gambling activity. These tools are available directly from your account settings at any time.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it comes into force.

Session Time Limits

Set a maximum duration for each gaming session. When your time is up, you will be notified and the session will end automatically – helping you stay mindful of how long you’ve been playing.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. Once your loss limit is reached, you will be unable to continue playing until the limit period resets.

Reality Checks

Receive regular on-screen reminders showing how long you have been playing and how much you have wagered. These gentle nudges help you stay aware of your activity in real time.

Cool-Off Period

Take a short break from gambling without fully closing your account. You can set a cool-off period of 24 hours, 48 hours, one week, or one month. During this time, you will be unable to access the casino or deposit funds.

Self-Exclusion

If you feel that you need a longer break or wish to stop gambling entirely, you can self-exclude from Stay Casino for a set period – from six months up to five years – or permanently. During the exclusion period, your account will be suspended and you will not be able to create a new account. To activate self-exclusion, please contact our support team directly via live chat or email.

Account Closure

If you wish to close your account permanently, our support team can assist you at any time. All pending balances will be processed before closure.

Protecting Vulnerable Players

Underage Gambling

Stay Casino is strictly an adults-only platform. We do not permit anyone under the age of 18 to register or play on our site. We carry out age verification checks on all accounts and reserve the right to request identity documents at any time.

If you share a device or computer with minors, we strongly recommend using parental control software to restrict access to gambling websites. Recommended tools for Australian families include:

  • Net Nanny
  • Kaspersky Safe Kids
  • Google Family Link

Player Protection Monitoring

Our responsible gambling team actively monitors player behaviour for signs of distress or harmful patterns. Where necessary, we may reach out to offer support or apply protective measures to an account – including temporary restrictions – in the interest of player wellbeing.

Tips for Staying in Control

We encourage all players to adopt healthy gambling habits from the very start:

  • Set a budget before you play and stick to it
  • Never gamble with money you cannot afford to lose
  • Treat losses as the cost of entertainment, not a debt to be recovered
  • Take regular breaks and avoid playing for extended periods
  • Never gamble when you are feeling upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities and social connections
  • Keep track of how much time and money you spend on gaming

Support Services in Australia

You are never alone. If you or someone you care about is struggling with gambling, free and confidential support is available:

  1. Gambling Help Online Australia’s leading online counselling and support service for problem gambling – www.gamblinghelponline.org.au 1800 858 858 (free, 24/7)
  2. Lifeline Australia Crisis support and suicide prevention services 13 11 14 (free, 24/7)
  3. Beyond Blue Mental health support including anxiety and depression related to problem gambling 1300 22 4636 – www.beyondblue.org.au
  4. Financial Counselling Australia Free financial counselling for those experiencing gambling-related financial hardship 1800 007 007 – www.financialcounsellingaustralia.org.au
  5. Gamblers Anonymous Australia Peer support groups for those recovering from problem gambling – www.gamblersanonymous.org.au

Contact Our Responsible Gambling Team

If you would like to discuss any of our responsible gambling tools, request a self-exclusion, or simply talk to someone, our dedicated team is available around the clock.

Live Chat – available 24/7 on our website [email protected]

We are here to help – without judgement, without pressure, and with your best interests at heart.