Privacy Policy

At Stay Casino, we are committed to protecting the privacy and personal information of all our players. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By accessing or using Stay Casino, you agree to the terms outlined in this policy.

1. Who We Are

Stay Casino is an online gaming platform operated in accordance with applicable licensing regulations. We are the data controller responsible for your personal information and are committed to handling it with the utmost care and transparency.

2. Information We Collect

We collect information from you in the following ways:

Information you provide directly:

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity documents
Payment information, including deposit and withdrawal details
Communications you send us via live chat, email, or contact forms

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent on site, and navigation behaviour
Cookie and tracking data (see our Cookie Policy for full details)
Geolocation data to verify your eligibility to play

Information from third parties:

Identity verification and fraud prevention data from accredited third-party providers
Payment processing information from financial institutions
Responsible gambling data where applicable

3. How We Use Your Information

Stay Casino uses your personal information for the following purposes:

To create, verify, and manage your player account
To process deposits, withdrawals, and other financial transactions
To comply with our legal obligations, including age verification and anti-money laundering (AML) requirements
To provide personalised bonuses, promotions, and communications
To improve our website, services, and overall player experience
To detect, investigate, and prevent fraudulent or unlawful activity
To respond to your enquiries and provide customer support
To meet responsible gambling obligations and monitor for signs of problem gambling behaviour

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity – to fulfil our obligations to you as a player
Legal compliance – to meet regulatory and licensing requirements
Legitimate interests – to protect our platform, prevent fraud, and improve our services
Consent – where you have explicitly agreed to receive marketing communications

5. Sharing Your Information

Stay Casino does not sell your personal data to third parties. We may share your information only in the following circumstances:

With licensed payment processors and banking partners to facilitate transactions
With identity verification and KYC (Know Your Customer) service providers
With regulatory authorities, law enforcement, or government bodies where required by law
With responsible gambling organisations when necessary to protect player wellbeing
With trusted technology partners who assist in operating our platform, all of whom are bound by strict data protection agreements

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by law or regulatory obligations. In most cases, this includes a minimum retention period of five (5) years following account closure, in line with anti-money laundering legislation applicable in Australia.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention policies.

7. Cookies and Tracking Technologies

Stay Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyse site usage, and deliver relevant content. You can manage your cookie preferences at any time through your browser settings or our Cookie Consent tool.

For full details, please refer to our separate Cookie Policy.

8. Security of Your Data

We take the security of your personal information seriously. Stay Casino employs industry-standard measures to protect your data, including:

SSL (Secure Socket Layer) encryption across our website
Secure data storage with restricted internal access
Regular security audits and vulnerability assessments
Two-factor authentication options for account access

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and to keep your login credentials confidential.

9. Your Rights

As a player, you have the following rights regarding your personal data:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete information
Right to erasure – in certain circumstances, you may request deletion of your data
Right to restrict processing – you may ask us to limit how we use your data
Right to data portability – you may request your data in a structured, machine-readable format
Right to object – you may object to processing based on legitimate interests or for direct marketing
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our Privacy Team at:

[email protected]

We will respond to all requests within 30 days in accordance with applicable data protection legislation.

10. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or push notifications about bonuses, new games, and special offers. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting our support team.

Please note that opting out of marketing communications does not affect the receipt of essential account-related notifications.

11. Responsible Gambling and Data

As part of our commitment to responsible gambling, we monitor player behaviour and activity to identify signs of potential harm. Where necessary, we may share relevant data with responsible gambling support services or regulatory bodies to protect vulnerable players. This is done in accordance with our legal obligations and in the best interest of player wellbeing.

12. Third-Party Links

Our website may contain links to third-party websites or services. Stay Casino is not responsible for the privacy practices of those external sites and encourages you to review their policies independently before providing any personal information.

13. Children’s Privacy

Stay Casino is strictly for players aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you via email or a prominent notice on our website. The date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please do not hesitate to get in touch:

[email protected]

Live Chat – available 24/7 on our website

Last updated: April 2026