Terms & Conditions
Please read these Terms & Conditions carefully before registering an account or using any services offered by Stay Casino. By accessing our website or creating a player account, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must not use our platform.
1. General Provisions
1.1 Stay Casino is an online gaming platform that provides casino entertainment services to eligible players. These Terms & Conditions govern the relationship between Stay Casino and each registered player.
1.2 Stay Casino reserves the right to amend, update, or modify these Terms & Conditions at any time. Players will be notified of significant changes via email or a prominent notice on our website. Continued use of the platform following any changes constitutes acceptance of the updated terms.
1.3 These Terms & Conditions apply to all aspects of our platform, including registration, deposits, withdrawals, bonuses, promotions, and customer support interactions.
1.4 In the event of any conflict between these Terms & Conditions and any specific promotion or bonus terms, the specific promotional terms will take precedence in relation to that promotion only.
2. Eligibility and Registration
2.1 To register and play at Stay Casino, you must:
- Be at least 18 years of age
- Be a resident of an eligible jurisdiction where online gambling is permitted
- Not be a resident of any jurisdiction where online gambling is prohibited or restricted by local law
- Not be a current employee, contractor, or close relative of a Stay Casino employee
2.2 You may only hold one (1) active account at Stay Casino. The creation of duplicate accounts is strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of any funds or bonuses held within them.
2.3 When registering, you must provide accurate, complete, and up-to-date information. Stay Casino reserves the right to request documentary proof of identity, age, and address at any time. Failure to provide satisfactory documentation may result in account suspension or closure.
2.4 You are solely responsible for ensuring that your use of Stay Casino complies with the laws and regulations applicable in your country or region of residence. Stay Casino accepts no liability for any breach of local laws resulting from your use of the platform.
3. Account Security
3.1 You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account details with any third party.
3.2 Any activity that occurs under your account is your sole responsibility. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately.
3.3 Stay Casino will never ask you to provide your full password via email, live chat, or any other communication channel. If you receive such a request, please report it to us immediately.
3.4 Stay Casino reserves the right to suspend or close any account where suspicious activity is detected, without prior notice, pending investigation.
4. Deposits and Withdrawals
4.1 All deposits must be made using payment methods registered in your own name. Stay Casino does not accept payments from third parties under any circumstances.
4.2 Minimum and maximum deposit and withdrawal amounts may apply depending on the payment method selected. These limits are displayed within the cashier section of your account.
4.3 Stay Casino processes withdrawal requests in a timely manner; however, processing times may vary depending on the payment method selected and the outcome of any identity verification checks required.
4.4 Stay Casino reserves the right to carry out additional verification checks before processing any withdrawal. This may include requesting proof of identity, proof of address, and proof of payment method.
4.5 Withdrawals will only be processed to a payment method that has previously been used to make a deposit. In cases where this is not possible, alternative arrangements will be discussed with the player directly.
4.6 Stay Casino reserves the right to delay or withhold withdrawal requests where there is reasonable suspicion of fraud, money laundering, or any other breach of these Terms & Conditions.
4.7 Any funds deposited into your account that have not been subject to gambling activity may be subject to an administration review prior to withdrawal.
5. Bonuses and Promotions
5.1 All bonuses and promotions offered by Stay Casino are subject to specific terms and conditions, which will be clearly outlined at the time of the offer. Players are encouraged to read all promotional terms before claiming any bonus.
5.2 Stay Casino reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time and without prior notice.
5.3 Bonuses are intended for personal recreational use only. Any player found to be abusing bonuses – including through the use of multiple accounts, collusion, or systematic exploitation of promotional terms – will have their bonuses forfeited and their account suspended.
5.4 Unless otherwise stated, bonus funds must be wagered in accordance with the applicable wagering requirements before any winnings derived from bonus funds can be withdrawn.
5.5 Welcome bonuses and first deposit bonuses are available to new players only and may only be claimed once per household, IP address, or device.
5.6 Stay Casino reserves the right to reclaim any bonus funds or winnings derived from bonuses if it is determined that the player was not eligible for the promotion or has breached any applicable terms.
6. Gameplay and Fair Use
6.1 All games available at Stay Casino are provided by licensed and certified software providers. Game outcomes are determined by certified Random Number Generator (RNG) technology, ensuring fairness and unpredictability in all results.
6.2 Players must use Stay Casino solely for personal, recreational purposes. The use of automated software, bots, scripts, or any other technology designed to gain an unfair advantage is strictly prohibited.
6.3 Collusion between players, match-fixing, or any other form of cheating is prohibited and will result in immediate account closure and forfeiture of all funds.
6.4 Stay Casino reserves the right to void any bets or winnings that result from a technical error, software malfunction, or any circumstances where the outcome of a game has been compromised.
6.5 In the event of a dispute regarding gameplay, the records held by Stay Casino’s servers shall be considered the definitive record of all transactions and game outcomes.
7. Responsible Gambling
7.1 Stay Casino is committed to promoting responsible gambling. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, loss limits, reality checks, cool-off periods, and self-exclusion options.
7.2 Players who wish to self-exclude from Stay Casino may do so by contacting our support team. Self-exclusion requests will be processed promptly, and excluded players will not be permitted to create new accounts during the exclusion period.
7.3 Stay Casino actively monitors player behaviour for signs of problem gambling and reserves the right to impose account restrictions or contact players directly where there is concern for their wellbeing.
7.4 Players are encouraged to seek help if they believe their gambling is causing harm. Free and confidential support is available through Gambling Help Online at 1800 858 858.
8. Prohibited Activities
The following activities are strictly prohibited on the Stay Casino platform:
- Registering more than one account
- Providing false or misleading information during registration or verification
- Using the platform for any unlawful purpose, including money laundering or fraud
- Attempting to manipulate game outcomes or exploit software vulnerabilities
- Harassing, threatening, or abusing other players or Stay Casino staff
- Using VPN, proxy, or anonymising software to circumvent geographic restrictions
- Accessing the platform from a jurisdiction where online gambling is prohibited
- Selling, transferring, or otherwise dealing in your account or account balances
Breach of any of these prohibitions may result in immediate account suspension, permanent closure, and forfeiture of any funds or winnings held within the account.
9. Intellectual Property
9.1 All content on the Stay Casino website – including but not limited to logos, graphics, text, software, game content, and design elements – is the intellectual property of Stay Casino or its licensors and is protected by applicable copyright and intellectual property laws.
9.2 Players may not reproduce, distribute, modify, or create derivative works from any content on our platform without the prior written consent of Stay Casino.
10. Limitation of Liability
10.1 Stay Casino provides its services on an “as is” basis. While we strive to ensure uninterrupted access to our platform, we do not guarantee that the website will be available at all times or free from technical errors.
10.2 Stay Casino shall not be liable for any loss or damage arising from:
- Interruptions or delays in access to the platform
- Technical errors, software failures, or system outages
- Unauthorised access to your account resulting from your failure to maintain account security
- Losses arising from your gambling activity on our platform
- Any actions taken by third-party payment providers
10.3 Nothing in these Terms & Conditions shall limit Stay Casino’s liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
11. Privacy
Stay Casino collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions. By using our platform, you consent to the collection and use of your personal information as described in our Privacy Policy.
12. Governing Law and Disputes
12.1 These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Stay Casino is licensed to operate.
12.2 In the event of a dispute, players are encouraged to contact our customer support team in the first instance. We will endeavour to resolve all disputes in a fair and timely manner.
12.3 If a dispute cannot be resolved through our internal process, the matter may be referred to the relevant licensing authority or an independent dispute resolution body as designated by our licence conditions.
12.4 Stay Casino’s decision on all matters relating to gameplay, bonuses, account management, and the interpretation of these Terms & Conditions shall be final, subject to any applicable regulatory oversight.
13. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.
14. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Bonus Terms, and Responsible Gambling Policy, constitute the entire agreement between you and Stay Casino with respect to your use of our platform.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact our support team:
Live Chat – available 24/7 on our website
[email protected] (for legal and compliance enquiries)
Last updated: April 2026